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FAQ


CANDLES

Why are your candles unique?
• Made with a coconut-soy wax blend, premium fragrance oil, and a crackling wooden wick.

• Our ingredients are non-toxic and cruelty free making them safer for you AND the environment.

• All candles are handmade and produced in small batches, and all materials are eco-friendly.

How long can I burn my candle for?
We recommend a burn time of 3-4 hours for Jar Candles, and 1-2 hours for Flower Melts. Please refer to our Candle Care page for instructions on how to burn/care for your candle properly!

Do your candles come in any other sizes?
Currently, we only offer 9oz Jar Candles and 3oz Flower Melts. We are looking into adding more sizes in the future.

Do your candles smell like coconuts?
No, they don't. Our wax is MADE from coconuts but is virtually scentless unless fragrance oil is added.

Do you do wholesale orders?

Yes we do! If you are interested in working with us please send us a message through our email theolfactorylabs@gmail.com and we will get back to you within 48 hours! :)

Example of wholesale orders:

  • Our products in YOUR store
  • Wedding & bachelor/bachelorette favours
  • Takeaway gifts

I would like to place a custom order, how do I do this?
Yay! We are so excited for the custom orders.
Please send us an email at theolfactorylabs@gmail.com with the following information:

  • What scent(s) you were looking for
  • The quantity of candles or flower melts
  • When you would like to receive your purchase

We will respond to your request within 48 hours :)

We want to collaborate with you, where should we message you?
We want to collaborate with you too! Send us an email to theolfactorylabs@gmail.com on how we can support each other and we will happily get back to you within 48 hours.

 

CANDLE COVERS

What are your candle covers made from?
Our candle covers are made from recycled paper, water and a blend of Canadian wildflower seeds. 

How long do the candle covers last for?
They have a shelf life of two years and should be stored in a cool dry place until you are ready to plant. 

Seed paper will grow a wildflower mix of:

  • Bird’s Eye – Annual
  • Clarkia – Annual
  • Black Eyed Susan – Perennial
  • Catchfly – Annual
  • Snapdragon – Annual
  • Sweet Alyssum – Annual


How do I plant the candle cover?
You can plant your candle cover indoors in a planting pot, or you can do it outside in soil. Your wildflower cover should be planted in a place where there is moderate to high sun exposure to ensure the sprouts receive enough vitamins to flourish.

When should I start to see sprouts?
After 7-10 days you should start to see sprouts if you planted your candle cover in a sunny spot and given a healthy drink of water. 

Okay this sounds cool, but why should I plant it?
We want to encourage you to plant your candle covers to help support and stabilize our ecosystem, and a huge part of that is saving the bees! The biggest threat to the declining bee population is the loss of habitat. By planting your wildflower candle cover, you will be supporting the regrowth of habitats to bees, butterflies and other insects that are vital to our ecosystem.

When is the best time to plant the candle covers?
Between March-May is the best time to plant them!

 

SHIPPING

Where are you located?
We operate out of Oakville, Ontario, Canada. We currently do not have a store front and are selling online only.

What are your shipping costs? Am I able to pickup?
All shipping costs will be calculated during check out. If you are looking to pickup for FREE, please select the pickup option and wait for your confirmation. You will be notified within 5 days of your order on when and where to pickup. Please send us a message ONE HOUR before you pickup either through our email theolfactorylabs@gmail.com or through DM on Instagram!

Do you ship internationally?
Yes! We ship to the USA, and will be looking into further expanding very soon! 
*Please note that any product(s) traveling outside of Canadian borders will not be given seed paper with their purchase, as it is prohibited under Canadian law. 

My item arrived damaged, what do I do?
We're sorry to hear this! Please take a picture of your damaged item and send it to theolfactorylabs@gmail.com and we will sort something out.

My order isn’t right, what do I do?
Contact us right away at theolfactorylabs@gmail.com and we will fix it :) 

How long does it take to ship?
This is dependent on so many variables: COVID implications, how far the package needs to be shipped from our location, and what method of delivery you chose. As a loose timeline, you can expect your package within 3 weeks of your purchase date.